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At Joyned, we know that decision-makers are the driving force behind every group booking. But sometimes, even the most engaged groups need a little extra support. Ask an Agent is Joyned’s intelligent sales support tool designed to connect co-travellers directly with travel agents.
How It Works
- Users simply click “Invite Agent” during a session
- Your agents get a complete snapshot of the group: who they are, what they’re discussing, and what stage they’re at
- The agent joins the group chat and all participants can chat with the agent
See It In Action: The Ski Trip
A group of friends plans their ski getaway for next week. Debating between chalets, they click “Invite Agent”. Tom joins their chat instantly, already prepared with answers about slope access and nightlife options based on their conversation history. Seeing their travel date is just days away, he prioritizes their booking and secures them the perfect north-facing chalet with ski-in/ski-out access. Decision made in minutes- from uncertainty to confirmation.
The Future of Ask an Agent
Real-time chat detection – Joyned spots when a group is stuck, debating, or just needs reassurance-and prompts agent intervention automatically.
Smart agent assignment – Advanced prioritization logic ensures high-urgency groups receive immediate attention.
Context-rich insights – Agents get a complete snapshot: group demographics, urgency, topics discussed, and key decision factors.
Where to Implement Ask an Agent?
Ask an Agent delivers human expertise exactly when customers need it most. For websites that pride themselves on high-touch service, a natural starting point could be high-stakes products like flights or all-inclusive holiday packages. Others might see greater impact in hotel listings, where questions around location, amenities, and availability often stall the booking process. Wherever timely, personalized support makes the difference between hesitation and conversion, Ask an Agent bridges the gap- empowering your sales team to proactively assist, close faster, and delight every group traveler along the way.