For Your Agents
The system provides agents with crucial information about the group:
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- Demographics
- Discussion topics
- Urgency level
- Group shopping context
We help automatically prioritize and assign calls based on real-time data
Ask an Agent - Communicate With Your Clients
Ask an Agent is a feature within Joyned’s platform that enables real-time interaction between travellers and agents/ sales reps.
It’s an interactive sales support system that connects travellers with expert assistance when they need it most during their shopping journey.
Users can trigger the feature through a special "invite agent" button within the Joyned interface
Key Features
Agent to Group Chat- One agent can chat with a whole group. Each group member can participate in the chat. Chats can be exported.
Real-time Chat Analysis- The system can analyze ongoing conversations to suggest when agent assistance might be needed, enabling proactive customer support.
Smart Agent Assignment- Automatically routes inquiries to appropriate agents based on expertise and availability.
Business Intelligence Integration- Provides agents with relevant customer data and insights to offer personalized assistance.
Data Privacy & Security
All interactions are processed in accordance with privacy regulations and Joyned’s security protocols. Personal identifiable information (PII) is not collected or stored, ensuring customer privacy while maintaining service effectiveness.
Ready to see Joyned in action?
Get a demo and see why leaders from travel, retail, fashion, and other industries use Joyned to generate social revenue.